FAQ
- on Australian Web Hosting
1.What is FTP?
2.What
does "Unlimited FTP Site Updates" mean?
3.What is the first step in setting up a website?
4.How do I gain FTP access to my site?
5.How do I "upload" and "download" files using
CuteFTP?
6.Where do I put the index.html file?
7.What does "updating the site" mean?
8.What is HTML, and what is an HTML editor?
9.How do I set up email accounts with my domain?
10.What about Email Autoresponders?
11.How do I set up an Email Autoresponder?
12.What is an email redirect account?
13.How do I set up email redirect accounts?
14.How can I track who is requesting email from my Autoresponders?
15.What is a MailBot or ListServ?
16.How do I set up a MailBot?
17.How do I get a domain name?
18.Will you do the domain name registration for me?
19.What about reselling?
20.Do you allow "adult" sites?
21.How do I get access to traffic statistics for my
site?
22.Does EziHosting really offer unlimited hits?
23.What is EziHosting's policy on "spam," or unsolicited
email?
24.What about Microsoft Frontpage 2000?
25.Hey, I just checked out my new site - and the counter
does not work!!
26.Do you have an 'uptime' guarantee?
27.Can you help me with my HTML, webpage, CGI programming,
etc?
28.How do I change my domain over to EziHosting from my old hosting
company?
29.Can I change a password to my email account, FTP account, or main
account?
30.Where are you located?
31.Do you offer tech assistance by telephone?
32.What are your bank account details?
33.I don't want to learn HTML or design a web site - can you design
it for me?
34.I can't get my CGI script to work. HELP!!
1. What is FTP?
FTP is File Transfer Protocol, an internet protocol used to transfer
materials over the Internet. It is very fast, very efficient, and
very reliable.
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2.
What does "Unlimited FTP Site Updates" mean?
This means that you have access to your site via FTP over the Internet
24 hours a day, 7 days a week. You can "upload" files to your site
- in other words, transfer files from your computer to the EziHosting
webserver on the Internet - and you can also "download" files from
your site - in other words, transfer files from your site on the
EziHosting webserver, to your computer.
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3.
What is the first step in setting up a website?
The first step is to gain FTP access to your site, and upload the
initial file to the proper directory. This initial file is generally
named index.html, and it is the web page that will be returned when
you call up www.yourdomain.com
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4.
How do I gain FTP access to my site?
First, get the best FTP program on the Internet, which in our humble
opinion is CuteFTP. You can download it at: http://www.cuteftp.com
After it's installed, run the program (double click on the yellow
icon), and then click Add Folder - this is where you will store
your FTP site info. Then click Add Site. In the panel that comes
up, enter a name - call it anything you want - ftp.yourdomain.com.au.
Then in Host Address, put: ftp.yourdomain.com.au. (Obviously if
the extension is NOT .com.au - if it's .com or .edu or whatever,
you would use the appropriate extension) In User ID, put your User
ID - this is usually the same as the domain name - and then in Password,
carefully type your password - I say carefully because it will be
masked, so you won't be able to read it - this password is CASE
SENSITIVE!
Now click OK in the lower left of the panel, and you will see your
domainname in the right hand panel - highlight it and click Connect
- lower right part of panel. If all goes well, the program will
establish an FTP connection with your site and take you to the htdocs/userid
directory. This should look like this: /home/yourdomain/ftp This
is the right place to put your index.html file.
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5.
How do I "upload" and "download" files using CuteFTP?
CuteFTP is VERY easy to use, and has a very intuitive, easy to use
interface. The lower left panel is YOUR COMPUTER - the lower right
panel is THE REMOTE SITE - in this instance, your EziHosting ftp
site. Everything is drop and drag - to upload, drag the appropriate
file from the left panel to the right panel. To download a file
on the remote server, simply reverse the process - drag the file
on the remote server - lower right hand panel - over to the lower
left panel. Easy!
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6. Where do I put the index.html file?
When CuteFTP opens the site ftp.yourdomain.com.au, it initally goes
to the root directory. This is NOT the place to put index.html file.
Make sure you do put the file into one of the folders you see there
- put it in public_html or www.
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7. What does "updating the site" mean?
Basically what a webmaster does is download files from a website,
operate on them and/or change them with an HTML editor such as Arachnophilia,
and the upload the changed file back to the site.
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8. What is HTML, and what is an HTML editor?
HTML is HyperText Markup Language - it is essentially a kind of
typesetting language, and is used to create images on the web. Our
recommended editor - for creating and manipulating these images
- is Arachnophilia. It is freeware and can be downloaded at: www.arachnoid.com
Read the Help file, practice a while, and you'll pick it up in no
time.
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9. How do I set up email accounts with my domain?
One account is automatically set up when the domain is set up -
yourdomain@yourdomain.com.au However, you are entitled to additional
POP3 email boxes free of charge. Fill out our secure encrypted form
for each new POP3 Email box you want at http://www.ezihosting.com/forms.htm.
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10. What about Email Autoresponders?
Email autoresponders are very useful in Internet commerce. Essentially,
an autoresponder is a robot which resides on your site, and does
one thing - when it receives an email - from anywhere - with its
name on it - it sends its text back to the source of that email.
Uses for these little robots are limited only by your imagination.
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11. How do I set up an Email Autoresponder?
It's a bit tricky, but once you get the hang of it, it's easy. First
of all create a text file using an HTML editor such as Arachnophilia
- do NOT use Notepad or any other word processing program - it will
not work! This text file is the text your Autoresponder will return
to whoever emails to it. Let's say it's called text.doc. Now, using
CuteFTP, upload the file text.doc to your HOME directory. Note,
this is NOT the same place you put your html documents. Once the
file text.doc is on the remote server in your HOME directory, you
must RENAME it so that it does not have an extension. Do this in
CuteFTP by going to COMMANDS, then RENAME - rename your text.doc
file, simply text Once this is done, any email sent to: text@yourdomain.com.au,
will immediately receive an email back from text@yourdomain.com,
and the body of the email will contain the text file. Please note
also: make sure you do NOT have an actual POP3 email box called
text@yourdomain.com.au - this would create a problem. Autoresponders
are unlimited! Use as many of them as you like.
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12. What is an email redirect account?
These "aliases" are simply lines of code in your HOME directory
which "bounce" emails from one email address to another. Let's say
you have a webpage and you want people to email you, but you don't
want your personal email address to appear on the page. Solution?
Use a forwarding email account. Emails sent to Joe@yourdomain.com.au
(the address shown on the webpage) will automatically be forwarded
to joe@personal.com.au
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13. How do I set up email redirect accounts?
This is similar to setting up Autoresponders, but with one extra
twist. First, use an HTML editor (NOT a word processor!) to create
a text file called redirect.txt (or redirect.doc) in this form:
jim
jstarnes@isp.com.au
george gesmith@aol.com.au
laurak laurak@earthlink.com.au
default boyhowdy@howdydoody.com.au
Once
properly renamed, this file will redirect any email sent to jim@yourdomain.com.au
to jstarnes@isp.com.au. Emails sent to george@yourdomain.com.au
will be remailed to gesmith@aol.com.au - and so on. Any email that
the system doesn't recognize (default) will go to boyhowdy@howdydoody.com.au.
Several
caveats: when creating the above file, all aliases (jim, george,
etc) should be FLUSH AGAINST THE LEFT MARGIN. The target email addresses
(jstarnes@isp.com.au, etc) are a couple of tabs over. Also important:
NO spaces after each target; no extra lines between aliases (i.e.,
make this file single spaced!); and no extra line UNDER the default
line.
Now
UPLOAD your redirect.txt file to the HOME directory - but be SURE
to keep a copy of it EXACTLY as it appears in your HOME directory!
(You'll see why in a moment) Now you must RENAME redirect.txt file
- go to COMMANDS, then RENAME - and then rename the file: .redirect
Yes, there's a leading period, and yes, no extension to the file.
That's all there is to it. Oh, one more thing. Since the file has
a leading period, it is now INVISIBLE to FTP! That's why you kept
a copy! To update the file, simply modify the copy you kept, upload
it, and rename it again, as above. Simple, nyet?
Use
as many of these as you wish - no extra charge! Uses are endless.
Many colleges now provide one of these ("joecool@harvard.edu.au")
for every one of their alumni - companies assign them to their favorite
clients - and on and on.
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14. How can I track who is requesting email from my Autoresponders?
You will often want to know who is requesting information from your
various Autoresponders. Tracking is easy. Simply add an additional
line to your Redirect file. Let's say you have an autoresponder
called info, that sends information on your products. Add the following
line to your redirect file:
info
you@yourdomain.com.au
Now,
the autoresponder will send the info to whoever requests it, AND
the redirect line will send YOU a copy of the requesting email -
so you'll know who's interested in the product. Great for building
a mailing list of interested prospects!
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15.
What is a MailBot or ListServ?
A MailBot is a robot which resides on your site, and which redirects
a single email sent to it, to a list of email recipients. There
are companies out there specialising in setting these up - many
of them charge plenty for it too! With your EziHosting Web Domain,
however, you can set up as many as you like - free!
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16.
How do I set up a MailBot?
Basically, the MailBot is just a variation on the email redirect
account, covered in (.13) above - all the same rules apply - it
goes in the HOME directory, and you must rename it .redirect - it's
thus a file that is invisible to FTP. Create it with an HTML Editor
- NOT a word processor. It will look like this:
myclub
jim@aol.com.au , joex@ix.netcom.com.au , sally@fugio.org.au , jimmiep@thorn.com.au
, sevent@moet.com.au , bing@crosby.com.au
NOTE:
Now any email sent to: myclub@yourdomain.com.au will automatically
bounce from your domain, back to all the folks on the list above.
NOTICE: this is the drill: From the hard left margin: alias name
tab tab email space comma space email space comma space etc If you
alter the list, which you probably will, to add and subtract members,
be sure to maintain the spaces and commas as shown here.
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17.
How do I get a domain name?
It's very easy - you just apply for one. If you want the USA
'com' 'org' or 'net' extension, or if you want the Australian .au
extension, just follow the steps set out under "Domain Names" at
the top of this page.
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18.
Will you do the domain name registration for me?
Yes! Just follow the steps set out under "Domain Names" at the
top of this page. We have Australia's lowest prices for domain name
registration. It is easy to do. Note that for the Australian .au
extension several rules apply. Make sure you read the rules and
regulations before applying.
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19.
What about reselling?
You may resell space in your domain. Of course there are several
ways to approach it. One is simply to sell directories in your space
- www.yourdomain.com.au/client1 and then www.yourdomain.com.au/client2
and so on. But - if you want to make some SERIOUS money, check out
our turn-key webhosting business opportunity - it's brand new and
it is INCREDIBLE! Details? Send a blank email NOW to: resellers@ezihosting.com
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20.
Do you allow "adult" sites?
Yes, but because of legal and traffic considerations, there
are a number of special rules we impose on adult sites. First, we
charge $88/month for sites containing adult content, payable one
year in advance (AUS$1056). Second, traffic is limited to 5 Gigabytes
of transfer per month. Gigabytes over this limit will be billed
at $10/Gigabyte. We reserve the right to ask for a deposit for traffic
overage in advance if your site is high volume. Third, all content
must be strictly legal in all jurisdictions; we reserve the right
to shut down any site with no refund for any violation of this rule.
We do not offer refunds on adult sites.
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21.
How do I get access to traffic statistics for my site?
Very easily - go to your control panel. You'll find detailed
reports in various formats on your traffic, including where hits
are coming from, at what hours of the day, month, etc. Also you'll
be able to tell which files are being requested. Essential for fine
tuning your web marketing strategy!
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22.
Does EziHosting really offer unlimited hits?
For the vast majority of domains, traffic never becomes an issue
and yes, within reason, you should never worry about the number
of hits your site receives, but as a practical matter, no provider
can provide you with unlimited resources for a fixed price. Bandwidth
costs money, and unlimited amounts of it are not available to anyone.
Therefore, we set a limit of 5 gigabytes of transfer per month on
your domain - anything over this we bill at $40/gigabyte. We reserve
the right to shut down any site without notice that is in arrears
on payments for overage on traffic.
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23.
What is EziHosting's policy on "spam," or unsolicited email?
The sending of unsolicited commercial email, or "spam," is strictly
prohibited. We have a "zero tolerance" policy on spam, and reserve
the right immediately to terminate without warning any domain, without
refund, that sends out unsolicited commercial email, in any amount.
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24.
What about Microsoft Frontpage 2000?
EziHosting's servers fully support the Microsoft Frontpage HTML
Editor and Publisher. However, there are two ways to approach using
Frontpage 2000. If you want to PUBLISH your web pages to your EziHosting
domain using Frontpage, we structure your domain as a Frontpage
domain. This has some downsides - for example, Frontpage basically
takes over the domain - it disables FTP, and it disables Telnet
access as well. In other words, once you convert your site to full
Frontpage - both Editor and Publisher - ONLY Frontpage can be used
to access your domain. Many of our clients prefer to use the Frontpage
Editor only, and then use an FTP client such as CuteFTP to upload
webpages - this is in our opinion the 'best of both worlds.'
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25.
Hey I just checked out my new site - and the counter does not work!!
Almost everything will work on the site immediately; the counter
and a couple of other functions, however, are set to begin working
when your 'alpha' name begins answering - if your site is brand
new, this will take 24 to 48 hours.
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26.
Do you have an 'uptime' guarantee?
Yes. We guarantee that your site will be up a minimum of 99.9%
of the time. If we fail in any given month, you receive one full
free month of hosting service.
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27.
Can you help me with my HTML, webpage, CGI programming, etc?
Time permitting we give advice via email on these issues but
remember, we are providers of webspace and can help you with 'content'
only as time permits.
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28.
How do I change my domain over to EziHosting from my old hosting
company?
Just forward an e-mail to us and we do the rest. You will receive
a form which you should fill out and return to us. We can then make
the change from your old hosting company to EziHosting.
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29.
Can I change a password to my email account, FTP account, or main
account?
Yes, you can do this yourself easily. Be aware, however, if
you change your password, we will not be able to go in and fix some
problem on your site without your telling us the new password -
OR - we may have to go in and change your password ourselves. To
change your password, just use your contro; panel.
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30.
Where are you located?
EziHosting is a wholly Australian owned IT company. EziHosting
is located in East Stkilda, Melbourne, Australia.
Our
postal address is:
EziHosting
10/115 Alma Road
East St.Kilda Victoria 3183
Communications:
E-mail - ezihosting@ezihosting.com
Phone # - 03 95274265 (10 am - 9 pm EST)
Free
call - 1800 112270
Fax # - 03 95271088
AIM chat - "ezisupport" and "ezihelp" (when
available)
Our
registration numbers are:
ABN - 47 097 040 849
ACN - 097 040 849
We
maintain our servers at a secure facility professionally monitored
24/7.
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31.
Do you offer tech assistance by telephone?
We find that email is far more efficient; Email to ezihosting@ezihosting.com
will be MUCH faster! If you need to call - 03 95274265
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32. What are your bank account details?
Account details:
Bank of Melbourne
Balaclava Branch, Carlisle Street
Account name - EziHosting Pty Ltd
BSB # - 033-169
Acc. # - 22-6305
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33.
I don't want to learn HTML or design a web site - can you design
it for me?
Yes! We offer highly competitive design services through a network
of talented professionals. Email us at ezihosting@ezihosting.com
for more details.
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34. I can't get my CGI script to work. HELP!!
Here are some tips on CGI:
*Scripts
must be made executable with chmod 755 filename
*Any
script must end in .cgi to ensure execution.
*Scripts
that dont respond with Content Type tag as firsLine, must be named
nph-Scriptname.cgi . The nph- stands for non-parsed-headers.
*Perl
5 is located at /usr/bin/perl perl 4 is at /usr/bin/perl4.036 ,
make sure the first line has this right.
*Perl
scripts will REFUSE to run if uploaded in binary from a non-unix
computer. Make sure you upload scripts in ascii mode only!!!
Perl
4 scripts usually will need to have any @ or $ escaped with \ character
to be perl 5 compatible. ie print "webmaster\@yourdomain.com"
The
directory cgi-bin is reserved for our shared cgi directory. Your
cgi(s) are called from your cgi-bin with an alias. This is the only
way the server can distinguish between the main cgi-bin and the
cgi-bin in your /www/htdocs directory.
Example
Alias
Let's
say your domain is joe.com.au.
Use
FTP to go to: ftp.joe.com.au
You'll
find a folder there in your main directory called cgi-bin
That
is the cgi-bin for joe.com.au
Now
let's say you upload a script to that cgi-bin, called script.cgi
The
ALIAS address of that script is now: http://www.joe.com.au/cgi-joe/script.cgi
NOTE
WELL: The address is NOT: http://www.joe.com.au/cgi-bin/script.cgi
In
setting up your script, you will need the PATH - the path of the
above example is: /www/htdocs/joe/cgi-bin
Yes
this is confusing but you must get it right for the script to work!
index.cgi
is valid, as a directories home page for a cgi script. Likewise,
you could replace index.htm with index.shtml to use PARSE(Server
Side includes).
Server
Side Includes only work in files with .shtml extension. The execute
bit and read public bits must be on to use .shtml.
.shtml
files need to have their permission changed to 755 -- chmod 755
filename.cgi
Cool
server variables
If
you can't figure out why it doesn't work , run it from the command
Line, or rename it to nph-Scriptname. You'll see more error messages.
CGI
is programming, don't be mistaken into thinking it is as easy as
HTML. It isn't. We have a list of consultants well versed in CGI
and would be glad to work for you on a consulting basis.
If
you are going to use perl, buy a Perl book. If you can't figure
it out, ask us and we will help you by email on a time permits basis.
There
are many documented examples in /www/htdocs/cgi-scripts
If
You Are Unable to do your own cgi scripting and setup You can try
CGIMALL
http://cgimall.com This is a great place to shop for free scripts
that they will install for you very reasonably.
Other
Sources For Learning Cgi Are:
http://www.visca.com/clueless/
http://members.aol.com/LiVeShOtNj/graphics/cgihelp.htm
The
Web Developers Library
Access
To:
mSQL
ImageMap
CGIWrap
PHP2
More
Sources Of Information & Script Archives
CGI
Library
CGI
Tutor
The
CGI Collection
CGI
Applications
Selena
Sol's Public Domain CGI Script Archive and Resource Library
The
Perl Language Home Page
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